How to Order
You can
order your rug using any of the following options:
1) Order on-line
2) Orders by telephone
Telephone us with your order on 01244 538888 or 07753731931
3) Orders by post
You can send us your order by post, together with a cheque made payable to
The Rug Merchant, 12
Melbreck Avenue, Hawarden, Deeside, Flintshire, CH5 3JL.
Credit Cards
Your ways to pay:
We accept all major credit
cards.
Site
Security
The Rug
Merchant uses the Protx system, a secure socket layer system with 128 bit
encryption. If you should have any questions regarding issues of site security
please direct them to info@rugmerchant.co.uk
Delivery
Delivery on most rugs is between 14 and 28 days. On certain 'special order'
items this may be longer. For example, each rug ordered from our Arte Espina
range is classed as a special order item and so is made to order and
individually imported from the Netherlands. As each of these rugs is classed as
a special order item, they are non-returnable.
Refund Policy
We want you to be entirely satisfied with the goods
you receive. Our 'no quibble' guarantee means that if for any reason you are
unhappy with your purchase, you can return it to us in its original condition,
within 7 days and we will reimburse your credit card minus our standard
packaging/delivery charge. Please note this amount will vary depending on the
weight of the rug but an average rug of size 120cm x 180cm or 6' x 4' will cost
approximately £15. Please note, the customer is also
responsible for any return handling charges to us.
Defective
items
We will be happy to exchange
items that are defective.
Customer Support and Service
Our customer service telephone number is 01244 538888 or
07753731931. Please feel free to telephone us at any time
and leave a message - we will always call you back.
Handling
Complaints
We endeavour to respond
to all complaints within two working days.
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